• Sr Digital Content Manager

    Posted Date 2 weeks ago(11/7/2018 10:54 AM)
    Requisition ID
    Career Category
    Programming & Production
    Company Employee Full-Time
  • Position Summary

    About GOLFTV


    GOLFTV is a new international destination for golf fans created by Discovery, the global leader in real-life entertainment and home of the Olympics in Europe, in partnership with the PGA TOUR. The first-of-its-kind digital platform, which launches in January 2019, will include a dedicated video streaming service, ensuring you can watch many of golf’s most exciting tournaments, players and moments anytime, anywhere on every screen and device. The new venture from Discovery will seek to create a worldwide home for all things golf, with new content and features added on a regular basis to build GOLFTV into the ultimate golf experience.


    General summary


    GOLFTV is looking for a Senior Content Operations Manager who will be responsible for hands on management of all day-to-day operations and escalation point for issues for Live or VOD content delivery. Reporting into the VP, Content Operations, you will also be required to develop standards, systems and best practices for content operations, and coordinate training for team members and contractors on workflows and procedures to ensure methodical and consistent application.


    • Create, document, communicate and implement workflows, processes and stand operating procedures and ensure these are followed and update as required. Highlight gaps and enhancements that need additional development to optimise the effectiveness of the content delivery workflow
    • Distribution and management of the TX schedules ensuring any changes are logged.
    • Handle all scheduling base communication between rights holders (such as PGA Tour and Ladies European tour) and dependent business areas.
    • Oversee work with engineers, customer services and TOC for handing-off or taking over active support issues, prioritising root-cause fixes with engineers and creating a team specific knowledge base and skill set
    • Oversee forward planning and booking of all circuitry, live stream encoders and satellite time
    • Content Management and editorial support within the CMS, drafting, editing and uploading copy and images; 
    • Proactively manage the team, including recruitment, performance management, appraisals and objective setting;
    • Own operational excellence and continuous process improvement projects for Golf TV’s Content Operations group, maintain performance targets and reports, and identify internal and external risks and opportunities
    • Oversee the management of the operational run-books for events and services
    • Oversee working with commercial sales houses/inventory management teams to ensure the timeline requirements are met and break structures are compliant with regulatory body.
    • Consumer platform monitoring; review quality and performance of video on a range of iOS, Android and Chrome consumer devises.


    • Previous experience in a similar role in live sports with demonstrable operational management, project management and process control
    • Line management experience of operation teams for large scale live events
    • Previous experience of successfully working within an international team, with various regions and cultures.
    • Experience running operations teams with run books, stand operating and escalation procedures
    • Knowledge of broadcast operations, video codecs and common streaming protocols.
    • Proven record working in large audience events creating editorial copy for news, sports or entertainment
    • Background in developing and supporting new methods for live video delivery.
    • Strong communications skills, both oral and written
    • Ability to suggest and implement new processes in Operations to improve performance.
    • Be flexible to work weekends and evenings on a shift basis
    • Ability to problem solve, manage risks and generate solutions to get desired results
    • Ability to establish and define clear systems, working practices and procedures to share with wider team
    • A golf fan or a passion for golf would be an advantage


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