As Discovery Inc’s portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery’s products, while articulating the long-term technology strategy that will enable Discovery’s growing pay-TV, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.
From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.
Reporting to the Group VP Global IT Customer Support, this Director position is the IT Workforce Technology services owner within the EMEA and APACs region as well as managing a dispersed group of resources. The position holder forms a critical component in the IT departments’ ability to deliver a high-quality service across their portfolio. The ideal candidate for this role should be excited about technology, have the ability to speak in large groups about changes/the need for change, and establish a positive platform to bridge IT change and business acceptance. Directs and oversees all aspects of an organization's customer service policies, objectives, initiatives and operations. Coordinates with US counterpart to develop and establish procedures, policies, innovations, and change. Builds relationships with business partners to help deliver change and support growth.
Highlights of the role
Leading a pan-regional operation, this position will be responsible for oversight of a cohesive organization that will consist of members from multiple disciplines (Desktop Technology AV and Regional Infrastructure support) to form a dynamic customer focused team capable of providing service at multiple levels to drive results and shape the reputation of GT&O as a responsive customer centric organization.
Manage IT departmental budget and maintain relationships with vendors to establish best practices and cost-effective solutions. Assist in the development, maintenance, and communication of KPIs for all noted areas of responsibility. Market IT changes and build strong alignment with business units to earn trust in IT.
Organizational scope of IT Services staff within EMEA & APAC – circa 60 staff based in 13 countries and remote support for further 12 countries. This position is a member of the leadership team for IT Infrastructure & Support Services and will guide the development of the team, and set and communicate the strategic direction of the organization.