As Discovery Inc’s portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery’s products, while articulating the long-term technology strategy that will enable Discovery’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.
From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.
Reporting to the VP Technology Operations (UK), this position will help develop the strategic vision for the 24/7 Technology Operations Centre organizational unit. This position will oversee the delivery and support of IT Event, Incident and Request Management processes at Discovery ensure a culture of excellence and consistent service and supporting Discovery’s best in class distribution and infrastructure.
Highlights of the role
Utilizing strong cross-functional alignment, this position will be responsible for designing and implementing a unified “virtual” organization that will consist of members from multiple disciplines (Distribution Operations Network Operations, Enterprise Platform Operations, Digital Platform Support Operations and Security Operations) to form a dynamic technology focused team capable of providing service at multiple levels to drive results and shape the reputation of GT&O as a responsive organization.
Organizational scope of Technology Operations staff within either our London or Sterling, VA centers – circa 60 staff based in 2 locations supporting 50 offices and productions centers globally, each led be an Operations Center Director.
The successful candidate in this role will develop and implement cost effective strategies and plans that help provide reliable services to our global offices. The position must develop process and organizational improvements, consistently maintain and improve our customer feedback system, and establish effective performance measurements to show successes and areas of opportunity.
This position is a mission critical function in leading GT&O’s global Technology Operations Centers. It provides strategic direction to Technology Operations staff providing Tier 1 and 2 support services. The centers are the point of contact and owners for an IT Major Incident Incidents and as Operations Center Director are the owner of the IT Major Incident process and procedures for Global Technology & Operations and the department’s recovery plans. The centers are also the focal point of contact for an IT response in the event of an organization wide Major Incident.
This position is a member of the senior leadership team for IT Support & Infrastructure Services and will guide the development of the team, and set and communicate the strategic direction of the organization.