Discovery

  • IT Supporter

    Posted Date 1 week ago(6/8/2018 7:21 AM)
    Requisition ID
    19705
    Location
    DK-Copenhagen
    Career Category
    IT & Technical Operations
    Type
    Company Employee Full-Time
  • Position Summary

    In Discovery Networks Denmark, we are looking for an IT supporter to join our local IT team based in Copenhagen, where we support around 140 employees at our headquarters in the heart of Copenhagen and in our production in Skovlunde. Your primary task will be effective IT support for the entire organization in collaboration with our Service Desk located in the United States.

    Responsibilities

    • Provide 1st and 2nd line support for IT hardware and software
    • Prepare & deploy end-user desktops /laptops and support them day to day
    • Support users with printing / faxing & scanning services
    • Manage hardware stock ny doing regular inventories and reports critical levels to procurement in time
    • Provide AV/VC/IPTV setup assistance and support as directed
    • Support office workshops/meetings/fairs/other general staff acitivities
    • Ensure that provisioning requests are managed and deployed timely
    • Assist in software rollouts and new technology implementation in Europe
    • As member of the Global IT support team, support the implementation of global IT standards, processes and documentation in the region
    • Liaise with 3rd party suppliers and internal resolver groupe when needed
    • Recommend new hardware and software solutions to support business needs
    • Train users in new standards and processes as well as IT basics if required

      

     

     

     

    Requirements

    We expect you to be able to meet these requirements:

    • Some years of professional IT Supporter experience
    • Strong communication skills and strong customer facing skills
    • Ability to prioritize workload within each day and work independently
    • Willingsness to travel to other Discovery offices when required
    • Fluent language skills in Danish as well as in English
    • Solid experience with supporting Windows and MAC OS, Android and IOS
    • Solid experience with supporting MS Office on all platforms
    • Ability to use a ticketing system (preferably ServiceNow)
    • Experience in supporting: remote access (VPN, Citrix), SMS/SCCM 
    • Ability to build, configure, depoly and troubleshoot the desktop/laptop/printing environment (Wintel and Mac)
    • Understanding of TCP/IP, WINS, DHCP, DNS, Active Directory, Group Policy Objects, Windows Domains
    • Experience of infrastructure hardware support - including NetApp, Juniper/Alo Alto and HP Servers
    • Able to demonstrate flexibility, including flexibility in working and changes in process
    • Strong follow-up skills
    • Highly motivated with the ability to assimilate and learn new technology

     

     

     

     

     

     

     

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