As Discovery Communications’ portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery’s products, while articulating the long-term technology strategy that will enable Discovery’s growing pay-TV, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.
From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.
Reporting to the Senior Manager – UK Support Services, this role forms a critical component in the IT departments’ ability to deliver a high-quality service for AV/VC across Europe and around other key global locations, serving over 500 people and Global Executive Leadership, serving over 40 Executives ranging from EVP, CEO, CFO, CIO and President. The AV Senior Engineer will be a ''hands on'' and deeply involved leader who prides him/herself on maintaining the highest quality standards in audio visual services at our sites as well as production value for all events. This is a highly collaborative environment that is results driven by strategic thinking, goal-oriented action, follow through and open communication. Key factors contributing to the success of this role will be the ability to collaborate with all facets associated with the company's operations including Programming, Engineering, Security, Facilities and Developmental teams. In achieving its objectives, the Europe AV Senior Engineer will consistently review the current support infrastructure to ensure it has the tools to respond quickly, effectively, creatively and contextually to long term strategic goals, short term operating needs and to key stake holder's interests and opportunities. The same applies with the management of our AV/VC hardware and infrastructure across regions to ensure maximum up time through a proactively managed and continuously maintained estate. In addition to this, the role is expected to work alongside project teams during wider initiatives including office moves, new office opening and general refurbishments including boardrooms, floor spaces moving to Agile model, etc. During these initiatives, the role is expected to have a full understanding of current industry standards for AV as well as be in tune with current and up and coming technologies that should be considered. Using this expertise, the role is expected to be able to plan, design and draw out technical configurations based on the needs of the business.
As part of day to day work, this role provides hands on support in these areas as well as AV/Telecom desk support across all regions. The AV Senior Engineer will have matrixed relationships with Desktop Engineers, Telecom Engineers, AV/VTC engineers, Global Shared Admin services and other IT Regional Support Services Directors to ensure that they deliver an effective service to the business with the highest level of customer service paramount throughout. Additionally, the AV Senior Engineer is responsible to ensure the team is adverse in technologies including Windows and MACs, PC’s, iOS devices (e.g., iPad/iPhone), printer services, AV/VTC and potentially other emerging technologies. The AV Senior Engineer will be supported by team leads, technical support specialists, and engineers. They will also document, prioritize, and resolve IT incidents per defined best practices and standard operating procedures. The AV Senior Engineer position is on call 24x7 supporting AV/Events and other executive meeting needs. They shall act as an expert across AV/VC and discuss these areas with customers and suggest best practices for them to operate as efficiently as possible.