The Collections Portfolio Analyst will focus on cash collections in a high transactional volume, positive team oriented environment, with multiple revenue streams all while ensuring compliance with corporate collection and credit policies.
This position is responsible for initiating contact to customers with delinquent balances, in an attempt to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis.
The candidate will provide meaningful insights and resolutions relative to receivable issues. Additionally, the candidate should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance. The Collections Portfolio Specialist will be critical in cultivating an environment that supports and reflects the Discovery Communication brand.
Discovery’s Global Business Services (GBS) organization maintains operations across the globe including major hubs in Silver Spring, Maryland, Chiswick Park, London, Mexico City, Mexico and Warsaw, Poland. The organization is known for its innovative thinking, best practice implementation and customer service. We seek to unlock financial value for the company through igniting curiosity in all of our team members, encouraging collaboration and constantly transforming.