Discovery Communications

IT Product Manager

3 months ago
Requisition ID
18434
UK-London
Career Category
IT & Technical Operations
Type
Company Employee Full-Time

Position Summary

Our Team/Summary

As Discovery Communications’ portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery’s products, while articulating the long-term technology strategy that will enable Discovery’s growing pay-TV, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.

 

From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.

 

Discovery operates on a worldwide basis to produce & acquire content from thousands of global partners, schedule hundreds of linear TV & online channels, and distribute content to hundreds of affiliates including cable TV, free-to-air broadcast, and online video providers such as Amazon and iTunes.   The GCS team works with in-house development & 3rd party software providers to implement and manage solutions that track & manage information throughout the content lifecycle.   This includes web-based applications and workflow, relational databases, digital asset management, and reporting solutions.  The team consists of product managers and business analysts that partner closely with business teams, develop product strategy, manage the requirements process, and support the software development lifecycle through delivery and ongoing maintenance.

 

The Role

 

The IT Product Manager is responsible for the planning and execution throughout the lifecycle of one or more software solutions within a business domain. This includes creating and prioritizing product and business requirements, defining the product vision, and working closely with business and technology teams to ensure business stakeholder and end user satisfaction goals are met.  He or she will ideate and develop requirements and concepts for product enhancements in support of business and technology needs.  This position provides a wide variety of services to our business users including product management, 3rd party vendor management, business analysis, and quality assurance, in support of strategic and tactical planning of systems feature / functionality as well as day to day business operations. 

Responsibilities

Accountability

  • Serve as primary contact to the business for one or more systems.
  • Manage product strategy and feature / capability set for one or more business solutions.
  • Provide project management support for software releases as necessary.
  • Manage relationship with 3rd party software vendors including: defining statements of work for consulting, analysis & implementation services; managing vendor deliverables and schedules; managing quality or delivery issues with the vendor; coordinating end user testing and sign-off for vendor deliverables.

Expertise

  • Provide subject matter expertise for one or more business process areas and supporting systems.
  • Participate in assessment of available technologies and recommend solutions.
  • When required, perform quality assurance on custom and vendor released code in support of both projects and application support activities. Ensure test plans are properly developed and adhere to team standards.  Execute test plans to validate application functionality and coordinate UAT activities with the business.

 

Customer Focus

  • Manage the assessment of business requests for projects and enhancements.
  • Work collaboratively with teams to define business specifications, prioritize features, build consensus and coordinate product schedules across multi-discipline teams
  • Maintain request backlog and prioritized roadmap for assigned products.
  • Prioritize enhancement requests with other change requests to improve system reliability and performance and reduce maintenance.
  • Deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting systems and software for internal customers, such as operations, development, and business units.
  • Assist in the design, delivery, and improvement of in-house training programs and related courseware.

 

Clear Thinking

  • Create materials to facilitate feature builds with internal technology team and/or external vendors (wireframes, business process flows, use cases, usability specifications, prototypes, code samples, etc.)
  • Manage upfront phases of the software release management lifecycle including prioritization, scoping, planning. Assist in managing delivery phases as needed.  Communicate release of new features to business end users and IT stakeholders.
  • Elicit, analyze, specify, and validate the business needs for software development, integration projects and systems support activities. This includes interviewing stakeholders and gathering and compiling user requirements to convey to development teams. Apply communication, analytical, and problem-solving skills to help support the development process, and to ensure that software deliverables are met according to specifications. 



Global Mindset & Innovation

  • Partner with enterprise, functional architects to define and maintain system strategy and roadmap – feature/function and technology.

 

People Development

  • Develop and maintain effective & collaborative working relationships with IT groups, business partners, and vendors
  • Provide feedback for process improvements to help improve self-effectiveness and team efficiency.
  • Mentor other team members. Support efforts to cross-train staff to ensure proper redundancy and growth opportunities. 
  • Review output of business analysts to ensure completeness, sufficient detail of business and system requirements, and proper analysis of requirements.
  • Perform other duties as assigned

Requirements

Preferred Qualifications

  • Strong analytical and problem-solving skills, excellent communication and negotiation skills, extensive background with custom and off-the-shelf software systems analysis, and the ability to work with minimal supervision. Extensive latitude for independent judgment.
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent degree/work experience
  • Extensive experience in the IT industry, with additional thorough experience of business and/or systems analysis
  • Ability to work on multiple projects at one time & to ensure that overall priorities are being met
  • Ability to quickly learn key concepts and apply concepts when identifying solutions
  • Ability to develop and execute simple SQL queries to produce ad hoc reports, analyze business data
  • Strong communication, critical thinking and analytical capabilities
  • Strong proficiencies in MS Visio (or similar software), PowerPoint, Word, Excel and general design and project management disciplines
  • Strong presentation skills – one-on-one and with small & large groups
  • Strong organizational skills – ability to prioritize multiple, competing tasks
  • Strong leadership & communication skills including conflict resolution, grace under pressure, ability to manage upwards and across.
  • Willingness to accept varying levels of responsibility in support of projects and initiatives
  • Possesses basic knowledge of application programming, database & system design
  • Demonstrated ability to manage 3rd party software vendors
  • Able to work weekends in support of software releases
  • Able to travel internationally (10 - 15%) to European or other regions
  • Vast experience with Broadcast scheduling systems (preferred)
  • Vast experience with MediaGenix WHATS’ON broadcast system (preferred)
  • Ability to speak multiple European languages preferred (French, Norwegian, Danish, Swedish)

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